Our commitment to your rights and privacy

THE Q3 Auto Imports is committed to the transparency, privacy, and security of our customers' data. To help you better understand what information we collect and how we use, store, or delete it, we've detailed our Privacy Policy below.

Customer registration data is not disclosed to third parties except when necessary for the delivery process, billing, or participation in promotions requested by customers. Your personal data is essential for ensuring that your order arrives safely at your home, within the stipulated delivery time.

Why do we request your personal data?

Providing data allows:

  • deliver the purchased products or services;
  • carry out the process of exchanging or returning products, within the deadline established by the CDC (Consumer Protection Code);
  • send order status updates and service communications;
  • coordinate with partners the delivery or provision of services;
  • send gifts or offer benefits;
  • provide services tailored to the Client’s needs;
  • improve the customer shopping experience at Q3 Auto Imports;
  • carry out market analysis and research;
  • keep the Customer informed about the products and services we offer;
  • run targeted online advertising;
  • prevent, detect and investigate activities that are contrary to our Code of Conduct or that are prohibited or illegal;
  • improve our website, products and services.

The data is necessary to:

  • deliver the purchased products or contracted service;
  • optimize your interaction with us;
  • ensure the security of the website, its application and the data it processes;
  • inform the customer about offers and promote our services;
  • fulfill legal obligations;
  • administrative and management purposes.

Who do we share your data with?

Information will only be shared when necessary: (i) for the adequate provision of services that are the subject of its activities with partner companies; (ii) for protection in the event of conflict; (iii) by court order or request from a competent authority; (iv) with companies providing technological and operational infrastructure, such as payment intermediary companies and information storage service providers.

How do we protect your data?

THE Q3 Auto Imports uses the best security protocols to preserve the privacy of Customer data, but also recommends individual protection measures.

To maintain the security and protection of your personal data provided during registration or purchases, under no circumstances should your login and password be shared with third parties. Furthermore, when accessing your registration, especially on public computers, make sure you log out of your account to prevent unauthorized persons from accessing and using your information without your knowledge.

What are your rights?

You have the right to confirm the existence of processing, access your data, and correct incomplete, inaccurate, or outdated data. You can also request data portability to another service or product provider, anonymization, blocking, and deletion of your data, and change your preferences for receiving communications and offers via email and SMS.

You can exercise your rights by contacting us via email [email protected]

Cookies and similar technologies

We use cookies, pixels, and other technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, provide essential features and services, and to:

  • track your preferences to send you only ads that interest you. You can set your preferences through your account;
  • track the items stored in your shopping cart;
  • conduct research and diagnostics to improve content, products and services;
  • prevent fraudulent activities; and
  • improve security.

If you block or reject our cookies, you will not be able to add items to your shopping cart, proceed to checkout, or use our products and services that require you to log in.